General Information/ About LuxLooks
Luxlooks was founded during the 2016 All American Quarter Horse Congress. Although a very young company, we have hit the ground running. We provide second none customer service, quality and in a timely manner. We take pride in finding the perfect outfit you that truly fits your style and personality. We carry only one of a kind items that will showcase not only its uniqueness but yours as well. We are based out of Morganfield, Kentucky. We do not have a storefront location but you'll find us at many horse shows throughout the show season.
What forms of payment do you accept?
We accept all major credit cards and PayPal. When you reach the checkout page, simply select the payment option you prefer. Please note that PayPal orders will only be shipped to PayPal confirmed addresses.
Do you offer a return policy?
Yes, we want you to be in the perfect outfit that you envision so if something isn't perfect please Click here to view our return policy.
When will my order be shipped?
We ship items promptly once an order is received with most orders being shipped within 2-3 business days. You will receive an email confirming that your order has shipped along with tracking number(s) and/or details about your shipment. In the event we are at a show and unable to expedite your order immediately, we will contact you directly to notify you of the anticipated shipping date.
Do you ship internationally?
Yes, we do ship internationally. Our website is configured to accept orders from some international destinations, simply add the item(s) you wish to purchase to your cart and proceed to checkout. Any countries or destinations not listed at checkout can be processed manually- please email us to place your order.
Can you hold an item for me?
To provide accurate customer service minimize confusion, we have a first come first serve policy.